We are sorry that you are not satisfied with your product.
Despite careful quality controls, defects can occur in individual cases—we would like to resolve this for you quickly and easily.
Online:
Please contact our customer service directly.
Ideally, have the following information ready:
- Your order number
- The item number of the product in question
- 2–3 clear photos that clearly show the defect
Our team will review your request as quickly as possible and work with you to find a suitable solution.
Store:
Bring the defective item and the receipt to one of our stores.
The team on site will review your complaint and work with you to find a suitable solution.
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