Item arrived damaged?

You can return it free of charge using the return slip. Select the item you ordered here and enter “defective item” as the reason for return.

Include a short note stating that the damage was present upon delivery.

After inspection, a refund will be issued via your chosen payment method.

Would you like to keep the item at a reduced price?

Ideally, please have the following information ready:

• Your order number
• The item number of the product in question
• 2–3 clear photos that clearly show the defect

Our team will review your request as quickly as possible and work with you to find a suitable solution.